Engage &
Experience

“Working with Alcuin has been fantastic and I have no hesitation in recommending him. With his help, we were able to reduce our first year attrition from 45% down to 23%!”

“If you’re a database manager who’s decided to take on the challenge of Raiser’s Edge then I recommend Matt Clarke as a mentor and guide. Matt was instrumental in helping set up the processes needed to support the growth of our recurring gift program at a time when I was new to the database. All processes were well documented and explained giving me the confidence needed to perform. Despite being in different states Matt was available when needed, either face to face, over the phone or via screen sharing. His calm nature, strong knowledge of database requirements to implement donor journeys, recommendations and clear explanation have been invaluable.”

“Alcuin Hacker Consulting provided a really valuable service in leading our team through a review of our regular giving lifecycle, focussing on business processes and optimisation. They conducted an extremely professional workshop and delivered a holistic and detailed report in a timely manner. The report contained recommendations across supplier management, acquisition business processes, reporting, payments, retention, compliance and website and provided valuable recommendations to really improve the profitability of our program.”

“We worked with Alcuin on refining our regular giving processes across the supporter lifecycle and consolidating our reporting. It was extremely beneficial having an external expert to get team members from across the organisation onto the same page to refine and maximise all our regular giving processes. Utilising Alcuin’s expertise helped to gather momentum on processes which needed to be reviewed and refined. With regards to reporting, Alcuin set us up with a solid reporting framework which we’ve utilised and adapted for a number of campaigns. This has enabled us to monitor our campaigns at a more granular level and draw actionable insights from our data to manage our campaigns to maximise income and supporter experience. We estimate we raised an extra $90K last financial year thanks to small changes in processes.”

“I love working with Alcuin. He’s fast, he’s transparent and he does what he says he’s going to do. His business case documents are the best I’ve ever seen – for their detail and forecasting accuracy as well as for their sound business analysis and succinct recommendations. I’ve been fortunate to work with Alcuin on several not for profit clients to improve their fundraising – ROI, revenue, retention and experience. I highly recommend his services in getting your data, acquisition and supporter experience systems and processes in place and running like a well-oiled machine.”

“I have worked with Alcuin Hacker and utilized the experience and expertise of his consultancy service on many projects over the last 5 years. Alcuin and his team know fundraising and end to end donor journeys from an incredible array of perspectives. Whether its database best practice and transaction health, donor analysis, marketing campaign tracking and effectiveness or the holy grail of fundraising; regular giving performance management. The breadth of their experience across channels and execution models for both cash and regular giving donor programs means they can identify issues quickly and more importantly resolve them quickly with easy to implement evidence based solutions. Alcuin and his team are experts on the fundraising engine and any charity would benefit from having him take a look under the hood.”

“Having worked in the sector for over 10 years I can confidently say that Alcuin represents the best combination of strategic thinking and ability to execute in the areas of regular giving, arrears management, and lead to cash business processes. He is bringing commercial processes and methodologies around customer lifecycle to the NFP sector and Blackbaud is honoured to be able to support his efforts with our solutions.”

“We felt that we could do better in terms of payment success, but we had nothing to really compare against. As a result of benchmarking and the changes we made to our payment processes we unlocked hundreds of thousands of dollars a year that had been otherwise lost and we gained visibility and understanding of our most important processes“

“Save the Children has worked with Alcuin since 2015. He has been instrumental in improving our delinquency management process, unlocking over $100k in lost revenue so far. His knowledge of all areas of donation management is extensive and has been a huge benefit to Save the Children. He shares this knowledge clearly and concisely, collaborating with the team and translating technical jargon into everyday language that we can all understand! Through all of his work with Save the Children, Alcuin has engaged, encouraged and educated a number of our staff. He is an excellent project manager, ensuring that we have kept on top of processes, helping to significantly improve our fundraising. He is a great guy, honest and genuine, easy to work with, and clearly focused on getting the best results for Save the Children.”