At E&E, we build profitable individual giving programs. Utilising our best practice frameworks for supporter lifecycle management, from Acquisition to Reactivation, we make sure that when you spend money acquiring a donor, you won’t lose them because you haven’t put in place the right processes and insight tools to engage and retain them.
Charities that work with E&E see massive uplifts in net return - new programs that are set up for success from the start, optimisation of existing programs that boost profitability dramatically often from the same investment in donor acquisition.
Charities tend to be under-resourced, particularly so in technology and data. E&E has deep expertise in both fundraising and technology and data. Using our tried and tested frameworks, we translate your strategy into solutions that are right-sized and quickly give you bang for buck.
Whether you are seeking to evolve your fundraising strategy, renew your supporter CRM ecosystem or review and improve your results, we bring decades of experience of working with global individual giving charities, best practice fundraising, change management, business process and reporting to every project.
“Working with Alcuin has been fantastic and I have no hesitation in recommending him. With his help, we were able to reduce our first year attrition from 45% down to 23%!"
Sebastian Grodd, Marketing & Fundraising Manager | Life Flight New Zealand
What Makes Engage and Experience Different?
We engage our skills in fundraising with technology and innovation, and a core motivation to deliver better financial returns for our clients. Our expertise in Individual Giving are unique in the sector and comprise all the mechanisms that drive individual giving; systems, processes, data, and governance.
Our flexible, simplified project and change governance approach is modelled directly to suit the not-for-profit sector's specificities, which we adjust for each client and project size and complexity.
“We started working with Engage & Experience in 2020 when we moved to a managed service for our CRM system. They offer a very high standard of service, are responsive to queries, offer solutions to challenges we face and make valuable suggestions and improvements that enhance our campaigns. While we have a dedicated consultant that works closely with our fundraising staff, we know that we also have the support and experience of the whole Engage and Experience team whenever it’s needed. They are an integral member of our fundraising team and I have no hesitation recommending them.
Kathy Farrell, General Manager Supporter Engagement | Community First Development
Our Services
The services we provide span strategy, implementation, optimisation, and team development. We guide you to work smarter, better, and more profitably. Our deep understanding of real-world challenges provides NFP’s with the right solutions when embarking on major developments in innovation and transformation of fundraising, and the supporting technology and data.
“The team from Engage & Experience have been managing our CRM Database for several years and we can recommend them highly. Engage & Experience provide us with a better value option than employing a database manager, offering robust, best practice individual giving lifecycle processes, reporting and data services, alongside deep fundraising campaign expertise. When we recently migrated CRM Systems, the E&E consultant carried out a robust and excellent quality data migration."
Rachel Bailey, Director of Marketing and Membership | The Nature Conservancy , Australia
Services Insight - What We Can Provide:
Deep dive, data led evaluation of your fundraising: strategy, programs, channels, suppliers, processes, data, and long-term and net profit performance
Client led and expert-supported fundraising requirement consultation
Support for designing, launching, and managing donor acquisition and retention strategies and channels
Specific or ongoing Individual Giving fundraising advice, guidance, and mentoring
Strategies and processes for maximising donation income and minimising attrition
Solution, platform, and vendor procurement frameworks that are future-proofed, independent, values-led, and thorough
Wrap around, emotionally intelligent project leadership to support implementation
Team support for the process and implementation of major change programs