Engage and Experience are individual giving fundraising specialists. We provide strategic and tactical fundraising advice and support, technology, change and project governance consultation. Fundraising and the supporter experience is at the heart of what we do.

Whether you are seeking to evolve your fundraising strategy, renew your supporter CRM ecosystem or review and improve your results, we bring decades of experience of working with global individual giving charities, best practice fundraising, change management, business process and reporting to every project.

What Makes Engage and Experience Different?

We engage our skills in fundraising with technology and innovation, and a core motivation to deliver better financial returns for our clients. Our expertise in Individual Giving are unique in the sector and comprise all the mechanisms that drive individual giving; systems, processes, data, and governance.

Our flexible, simplified project and change governance approach is modelled directly to suit the not-for-profit sector's specificities, which we adjust for each client and project size and complexity.

“We engaged Alcuin from Engage & Experience to help us with redefining, procuring and implementing a brand new CRM system. Alcuin has been the partner that we very much needed on our journey. His passion to see the best possible outcome for us came through from the first meeting and hasn't waned. He continues to push himself and us beyond expectations as well as constantly driving for the best solution. His experience and therefore insights have and continue to be invaluable to the organisation. A true partner in every sense of the word."        
Livia Esterhazy, CEO  |  WWF New Zealand

Our Services

The services we provide span strategy, implementation, optimisation, and team development. We guide you to work smarter, better, and more profitably. Our deep understanding of real-world challenges provides NFP’s with the right solutions when embarking on major developments in innovation and transformation of fundraising, and the supporting technology and data.

“The team from Engage & Experience have been managing our CRM Database for several years and we can recommend them highly.  Engage & Experience provide us with a better value option than employing a database manager, offering robust, best practice individual giving lifecycle processes, reporting and data services, alongside deep fundraising campaign expertise. When we recently migrated CRM Systems, the E&E consultant carried out a robust and excellent quality data migration."

           Rachel Bailey, Director of Marketing and Membership |  The Nature Conservancy , Australia

Services Insight - What We Can Provide:

• Deep dive, data led evaluation of your fundraising: strategy, programs, channels, suppliers, processes, data, and long-term and net profit performance

• Client led and expert-supported fundraising requirement consultation

• Support for designing, launching, and managing donor acquisition and retention strategies and channels

• Specific or ongoing Individual Giving fundraising advice, guidance, and mentoring

• Strategies and processes for maximising donation income and minimising attrition

• Solution, platform, and vendor procurement frameworks that are future-proofed, independent, values-led, and thorough

• Wrap around, emotionally intelligent project leadership to support implementation

• Team support for the process and implementation of major change programs 

“Working with Alcuin has been fantastic and I have no hesitation in recommending him. With his help, we were able to reduce our first year attrition from 45% down to 23%!"  
Sebastian Grodd, Marketing & Fundraising Manager  |  Life Flight New Zealand